Prospect & Renter FAQs

If either you are looking for a rental now but do not see anything on our website that meets your needs, or you know you will be searching for a rental within the next few months, we encourage you apply now for pre-approval. Approved applications are held for up to six months and can be used for any property we manage. By going through the application process and becoming pre-approved, you can be added to our waitlist. We offer units to pre-approved applicants based on their criteria, prior to advertising the units to the public.

You can access our rental criteria and rental application from our website through any available listing by clicking “Apply Now”. Select property options through the drop-down menu. If either you do not see the property you are applying for or you are applying for pre-approval, select the option “The property I am applying for is not listed” and from there you can type the appropriate address or “TBD”. If you have any technical issues while filling out the application, please contact our third-party processing company, Rental History Reports at 888-389-4023.

To learn more about our application criteria follow this link: Rental Application

Once you have been approved our office will send you an email with details regarding your approval. If the property you applied for is still available, it will be offered to you with more details for follow. If the property is no longer available, our team will try to find you another suitable rental and waitlisted for the upcoming availability.

Our waitlist applicants are offered properties prior to advertising to the public. Once we receive information of upcoming availability, we will review our waitlist to determine if this suits anyone’s needs. If we have a unit come available that suits your needs, we will reach out to offer it to you. We offer properties in the order of approval.

Our Licensed Property Managers will be in contact with you to determine a move in / lease start date. Once this has been determined, we will begin working on your account and leasing documents.

1. a. Signing the Rental Agreement – This will be sent via DocuSign for your digital completion.
   b. Payment on your account per the Rental Agreement through your Tenant Web Access (TWA) portal.
   c. Transferring utility services into your name, if applicable.
   d. Completing the Missoula Water Contract to have services transferred to your name, if applicable, via DocuSign.
   e. Signing the Move in Condition Report Disclosure.

You will receive a detailed email outlining which of these items need to be completed and
instructions on how to do so.

Once you become a renter in our software system you will be given a link and instructions to set up an account in our online renter portal called Tenant Web Access (TWA).

Once your Licensed Property Manager has verified that you completed all required documents and steps, they will arrange your key pick up. You will NOT be given keys until all necessary steps have been completed. We will schedule a time for you to meet at Plum Property Management’s office between business hours to pick up keys. After hour arrivals will be given the option to utilize a lockbox to retrieve keys.

You can make rent payments online via Tenant Web Access (TWA).

If you have a non-emergency maintenance request, please do so via the Tenant Web Access (TWA) portal. Any other maintenance related questions can be answered by reviewing the Maintenance FAQ. Emergency maintenance requests, such as gushing water leaks, no heat, non-locking door or window, and only toilet not functioning, should immediately be called into our office at (406) 541-PLUM (7586) and follow the prompts. Crimes, medical attention, and all other immediate emergencies should be reported to 9-1-1.

Plum PM accepts all forms of Housing Assistance. Be sure to provide all the necessary documentation to assist.rentplum@gmail.com.

If you need to report a crime, please be sure to reach out to the Missoula City Police Department through their non-emergency phone line at (406) 258-3452 or to (406) 729-0911. Emergency crimes should be reported immediately to 9-1-1. To assist Plum PM in taking the next steps with crimes involving our renters, Plum will need to receive police reports and notices.

If you are interested in renewing your rental agreement, feel free to email us at assist.rentplum@gmail.com. Plum PM will take the necessary steps to review your account and communicate our next steps. If a renewal is offered, you will receive a formal letter and a new agreement to sign via DocuSign. Sometimes a renewal cannot be offered, in which case you will receive a formal notice to vacate. We cannot always promise a lease renewal, nor the option of a short term or month-to-month lease. Please contact us to discuss your options.

Please know that not all properties managed by Plum PM are pet friendly. All properties that are pet friendly do have restrictions. If you are interested in adopting a new fur-ever friend, please note that Plum PM does not accept pets younger than 6 months old. Be sure to submit the following information to assist.rentplum@gmail.com for review:

• Date of birth of pet
• Breed of pet
• Is the pet neutered/spayed
• Updated pet vaccination records, specifically the rabies vaccination
• Weight of pet
• A color photo of the pet

What is an assistance animal? Per HUD guidelines, “there are two types of assistance animals: a service animal and other trained or untrained animals that do work, perform tasks, provide assistance, and/or provide therapeutic emotional support for individuals with disabilities”. Those animals are referred to as a support animal. Plum reviews all HUD guidelines regarding assistance animals. Assistance animals go through a review process within our office and if they meet the HUD guidelines, they are not subject to any fee(s) or pet deposit(s) that a pet is subjected to.

If you would like to add a Service Animal or an Emotional Support Animal to your lease, please be sure you provide the following information for review:

• A completed Reasonable Request for Accommodation and Modification pages 1-8
• Date of birth of animal
• Breed of animal
• Is the animal neutered/spayed
• Updated animal vaccination records, specifically the rabies vaccination
• Weight of animal
• A color photo of the animal
• Compliance with city/county guidelines for dog licensing